Frequently Asked Questions

Orders are usually dispatched within 2 business days unless a different timeline is communicated. After shipment, delivery commonly takes around 5 to 7 business days depending on the location and courier network.

Changes are best requested as early as possible and may be possible within about 7 hours of placing the order. Cancellations are generally considered within 10 hours and before dispatch, subject to order-processing status.

Contact support within 12 hours of receiving the package. Keep the packaging and share clear unboxing photos or video, along with the order number and issue details, so the support team can review the case quickly.

Opened, used, or tampered products are generally not eligible for return due to safety and hygiene reasons. Return or replacement review is typically limited to damaged, leaked, incorrect, or missing-item scenarios reported within the allowed window.

If a refund is approved, it is generally processed to the original payment method. Final credit timing depends on the bank, payment partner, or wallet provider involved in the transaction.

Available payment methods may vary by checkout configuration, but the store may support online payment options such as cards, UPI, net banking, wallets, or other gateway-enabled methods shown during checkout.

Available discounts are reflected in the cart and checkout summary. Some offers may not combine with certain combos, promotional pricing, or shipping charges unless the campaign rules explicitly allow it.

Yes. You can open your order history and use the invoice download option from the order details. The invoice reflects the purchased price, discounts, and coupon value recorded at the time of checkout.

Use the support or contact options on the website and share your order number, registered contact details, and a short explanation of the issue. Attaching clear photos or videos can help speed up resolution for product or delivery concerns.