Shipping Policy

Dispatch and delivery

Orders are generally prepared after successful confirmation and then handed over through the active fulfillment mode selected for that order. Final transit timelines depend on serviceability, destination, shipment size, local courier operations, and any delivery constraints shown during checkout.

Shipping charges

• Shipping charges are shown at checkout before payment is completed.
• Free shipping is currently available on eligible orders at or above ₹1000.00.
• Coupon codes, promotional discounts, and other offers generally apply to product pricing unless explicitly stated otherwise.
• Shipping and handling charges may vary based on order value, destination, packaging, size, or courier limitations.

Available payment options

• Pay Now
• Cash on Delivery
• Cash for backend-assisted orders

Fulfillment methods currently in use

• Shiprocket courier network

Delivery receipt and alternate recipients

• Please ensure that the delivery address, phone number, and recipient details are accurate at checkout.
• If you nominate an alternate recipient such as a family member, neighbour, or colleague, delivery acknowledgement by that person may be treated as successful receipt of the order.
• The store cannot take responsibility for orders signed for or accepted by an alternate recipient arranged by the customer.

Delays, serviceability, and shipping exceptions

Delivery timelines can be affected by public holidays, weather conditions, courier operational issues, remote-area routing, address verification, or high order volume. Certain pincodes or regions may have limited serviceability, and the available shipping options shown during checkout should be treated as the latest service availability.

Default shipping profile

• Default pickup location: Configured by operations at dispatch time
• Default package preset: Selected based on order contents
• Shipping options shown at checkout may differ if a product, pincode, or payment method needs a different operational flow.

Need shipping assistance?

If you need help with shipment progress, delayed delivery, serviceability questions, or a delivery issue, please contact the support team with your order number and registered contact details so the issue can be reviewed quickly.